Shipping policy

We'll get it moving. The rest is up to the delivery gods.

We offer delivery across Australia, with shipping options and costs calculated according to the products in your order and your delivery location.

Dispatch times

Most in-stock orders are dispatched within 1-2 business days.

Once your order leaves us, we'll send tracking information where tracking is available.

Delivery times depend on your location, carrier and the size and type of your order. Unfortunately, we can't control traffic, weather, carrier delays or the occasional truck that apparently decided it needed a day off.

Delivery addresses

Please make sure your delivery address is correct when placing your order.

If you need to change your address after ordering, contact us as soon as possible. We may not be able to change the delivery address once an order has been dispatched.

Large and bulky products

Bathroom products have a habit of being much bigger than they look online.

Large, heavy or bulky items may require specialised freight and may have different delivery charges or delivery timeframes.

Depending on the delivery service, you may need to ensure there is safe and suitable access for the delivery vehicle.

Delivery to your property

Unless specifically arranged otherwise, delivery is generally to an accessible location at the delivery address.

The carrier may not be able to carry heavy or bulky products inside your home, upstairs, through difficult access points or into a particular room.

Please make sure someone is available to receive your delivery where required.

Check your delivery

We recommend checking your delivery as soon as possible.

If your order arrives damaged or something is missing or incorrect, please contact us promptly at hello@aspirebathrooms.com.au with your order number and photos where possible.

We'll help get things sorted.