Refund policy

Returns should be easy. Bathroom renovations already have enough surprises.

We want you to love what you ordered. If you've changed your mind, that's okay too. Here's how our returns work.

Change of mind

For eligible products, you can return your purchase within 30 days of receiving your order, provided:

  • The product is unused and has not been installed.
  • It is in its original packaging and in saleable condition.
  • All parts, accessories, instructions and fittings are included.
  • The product has not been damaged, marked or altered.
  • The item is not a custom-made, special-order or otherwise non-returnable product.

Change-of-mind returns are subject to return freight costs and may be subject to a 15% restocking fee where applicable.

Large bathroom products aren't exactly pocket-sized, so return freight can be significant. We'll confirm the cost with you before arranging the return.

Before you install it... please check it.

We strongly recommend inspecting your products before installation.

Please check things like:

  • Size and dimensions
  • Colour and finish
  • Configuration
  • Compatibility
  • That all components are included
  • That the product is free from visible damage

Once a product has been installed, we may not be able to accept a change-of-mind return.

Installation = you've officially broken the seal on the bathroom decision.

If a product has been installed and is subsequently found to be faulty, please contact us. Your rights under Australian Consumer Law still apply.

Faulty, damaged or incorrect products

If something isn't right, we'll help sort it out.

If your product arrives damaged, is incorrect, or develops a fault, please contact us as soon as possible at hello@aspirebathrooms.com.au with your order number and, where possible, photos of the product and packaging.

We'll assess the issue and work with you on the appropriate solution.

Nothing in this policy limits your rights under the Australian Consumer Law, including your rights to a repair, replacement or refund where applicable.

How to request a return

Email hello@aspirebathrooms.com.au with:

  1. Your order number
  2. The product you'd like to return
  3. The reason for the return
  4. Photos, where relevant

Please don't send anything back before we've approved the return. We'll let you know what happens next.